Review of ‘How Did That Happen’ by Roger Connors and Tom Smith

 I have read this book without previously reading the authors’ original bestseller ‘The Oz Principle’, Roger Connors and Tom Smith. The title ‘How Did That Happen’ is poignant and super relevant on the macro level given the global economic crisis and its genesis. On the micro level I ask how many managers and leaders have not at some point asked this very question when plans have gone awry, “how did that happen?” A few years back I read ‘Execution’ by Larry Bossidy and Ram Charan. This is a fine book and one that is perfect as an entree into ‘How Did That Happen.’ I found ‘Execution’ to be more of a topographical map while ‘How Did That Happen’ is a GPS system that provides a definite and clearly visible set of directions. Connors and Smith use simple models to ensure understanding of the concepts. The models are supported by smooth easy to understand writing that uses an explanation, followed by an actual example of the concept applied or the consequences of it not being applied and then bullet points and end of chapter reviews to ensure understanding. I did not find myself having to go back and re-read sections either due to lack of understanding or a wandering mind. I like the way the authors use Principles as opposed to techniques. Principles can be applied and implemented for sustainable enduring change. Leaders who apply principles as opposed to using techniques in an organisation are creating an environment where individual differences and diversity can thrive. ‘How Did That Happen’ does not avoid the need for accountability. Accountability is interdependent with culture, motivation and training. The authors have wisely created a ‘scaffold’ effect to ensure accountability is effective as opposed to punitive. I can recommend this book as a practical guide to addressing communication, engagement and accountability issues we all face in organisations. I read the book and recorded some key ideas on a mind map for referral later. I have a number of clients for whom this book will be on the essential reading list. The authors should be commended for creating a book of insight, clarity and practicality. How Did That Happen by Roger Connors and Tom Smith is published by Portfolio. It is due out in August/September 2009.

Health Care and the Never Ending Whinge

I like the word ‘whinge’.  We use it here in Australia to describe complaining or moaning behaviour.  “Stop yer whingeing” is a phrase often directed to children from parents.  Well I guess I would like to send a giant “Stop yer whingeing” to the United States- to every citizen of the US.  It seems like no matter what happens over there from the President to Health Care to the death of a pop star the whingeing masses join a chorus that infiltrates conversation, social, informal and formal media.  I used to think the US had the capacity to re-invent itself; to shake off the past and move on with boldness and daring.  Now it seems the population is risk averse and wants no progress, no change and no investment in anything to propel that society to better days.  It is obvious to any person who visits the US that there is a huge divide between classes and all of this creates festering disintegration of values and institutions that glue a society together.  I guess I am whingeing here as well.  I had to have a rant to release the urge I have to tell each and every American to get on with it- support your President-become part of the solution-offer your ideas and participate.  But for goodness sake “stop yer whingeing.”